Goldsboro Networks F.A.Q.

Search Documentation, Knowledgebase And Watch Videos To Find Answers

Yes, 24/7 support even on all holidays.  Someone is always in the office to answer your support ticket.
Yes, but do not send us your server without the service ID which must be included in the shipping container when sending us your rack or server.
By default no. You can order advanced backup services and we will do this for you and setup the backup crons to run as often as you like.
None of our hosting solutions come with a contract.  You can enter into a contract with us for local services.
Cost varies per your needs.  Fill out a quote form so we can be specific on what your cost will be.
Yes.  Ask us about this when you request a quote.
Yes.  You can order a new domain, transfer an existing domain, or simply modify your domain’s name servers to point to us when you order any service.
Our sister company, Goldsboro Web Development offers an excellent Professional Email service that guarantees near-zero spam and no viruses.
Yes, all of our websites are responsive and will work even on mobile phones!
Many, too many to count.  You’ll only ever be limited in bandwidth, which 5TB is generally about 10,000 visitors per second.
Depending on what you ordered, very fast.  If you ordered an Atom class blade server and you host 100 busy websites, its going to get slow pretty quickly.  If you ever have questions on how much power your server should have, simply explain in a quote request and we’ll get you the specs you need.
Click our Contact link at the top of the site.
Goldsboro Networks is a DBA or brand of MLW & Associates, LLC.  MLW & Associates, LLC is locally family owned and operated by US Army Veterans.
Yes we do, fill out a quote request.
Nothing is ever 100% secure, but it is as close as it gets.
Just Goldsboro Networks, see our privacy policy.
If we ever have to null-route your server (shut it down) we will email you to tell you why.  Generally you will get a 24 hour notice.
Send us a contact request and we’ll speak 1 on 1 and figure out what you need and how we can help!

Support Articles

Our Expert Team Talk WordPress Hosting

INTEGRATING A SHOPPING CART

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WHICH PLUGINS SHOULD YOU INSTALL?

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BASIC DNS EXPLAINED IN PLAIN ENGLISH

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HOW TO INSTALL A NEW AVADA UPDATE

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Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Support Tickets Answered

In fact, if we had $100.00 for each support ticket, we could buy Google.

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Group Photos Taken

We have found our staff loves taking group photos on company outings and posting them to Facebook and other social media websites.

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Cups of Coffee Sipped

Our night teams always keeps a full pot of coffee on the burner, because when it comes to taking your call and answering your tickets, nothing could be more important.

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Hours of Video Games

About 10% of our clients are game hosting providers. Sometimes our job is fun, as we have to troubleshoot connectivity and issues by playing their games.

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting